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Questions and Answers



ASK THE MECHANIC

We answer questions we get from customers around the shop. We're always updating this feature--so check back regularly for helpful answers to common car-related queries!

QUESTION:Why do I need to pay for diagnostic time

ANSWER: Even though most repair shops have scanners to access the computer all this does is give us a idea of what the problem might be. Sometimes there are multiple codes,and depending on what the rest of the car is doing only certain codes need to be taken seriously. A good example is a BMW that is leaking at the intake gaskets,very common on the late 540 and 740 series, the codes that the scanner pulls up range from O2 sensor malfuction to multiple misfire. If you don't know were to look and what to test most places will assume the car needs a tune up and O2 sensors.This type of repair is called guessing and in most cases a guess will cost you allot, and still not fix the problem. In the above case this guess cost the customer $900 and to do the repair correctly it cost the customer a additional $875. To avoid this problem in the future pay a specialist to diagnoise the problem correctly and avoid costly mistakes.



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